Frequently Asked Questions
Most frequent questions and answers
1. What makes your products different from mass-produced items?
Answer: Our products are crafted by hand with attention to detail and quality. Each piece is unique and made with love, care, and expertise. Unlike mass-produced items, no two pieces are identical, making them special and unique. We focus on sustainability and use high-quality materials, ensuring our products are both beautiful and durable.
2. How long will it take to receive my order?
Answer: Since our products are handmade, processing time can vary depending on the complexity of the item and the volume of orders. Typically, orders are shipped within 5-15 business days. However, we will provide you with an estimated shipping time during checkout, and you will receive tracking information once your order is on its way.
3. Can I customize a product to fit my needs or preferences?
Answer: Yes! We love working with customers to create custom pieces. Whether you’re looking for a specific color, size, design, or material, feel free to contact us with your ideas. We’ll do our best to make your vision come to life. Custom orders may take a bit longer to complete depending on the complexity of the request.
4. What should I do if I receive a damaged or incorrect item?
Answer: We take great care in packaging your items securely. However, if your product arrives damaged or incorrect, please get in touch with us immediately with a photo of the item and packaging. We’ll work with you to resolve the issue quickly by either offering a replacement or issuing a refund.See Our Refund Policy
5. Can multiples be order for your one of a kind pieces?
Answer: Absolutely! Yes, you can order multiples of our one-of-a-kind pieces! While each piece is unique, we’re always excited to accommodate custom requests and would love to discuss creating multiples of a specific design with you. Keep in mind, replicating them exactly can be a bit tricky due to the handmade nature of the work. For simpler designs, it’s definitely easier to create multiples, but we’re more than happy to craft pieces with similar designs or features that will still feel special. Don’t hesitate to reach out – we’re here to help and look forward to working with you to make it happen! 🙂