Returns & Refunds Policy
All of our items are handmade to order. Because each piece is individually crafted for you - we do not offer cash refunds. Approved returns are issued as store credit only.
Custom & Made-to-Order Items
Items made to custom specifications - including custom sizing, personalization, or made-to-order fabric and color choices - are final sale and not eligible for return, refund, or exchange.
Reporting a Defect
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Defects or damage must be reported within 3 days of delivery.
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A clear photo of the defect must be emailed to ghlayeriondesigns@yahoo.com along with your order number.
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Do not send items back before receiving approval - unapproved returns will not be accepted.
Approved Return Conditions
• Once approved, items must be returned within 3 days from delivery in original, unworn, unwashed condition, with all tags attached and original packaging included.
• Items that show signs of wear, washing, alteration, or damage not present at delivery will not be accepted for return.
Return Shipping
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Change-of-mind, Buyer's remorse returns: Buyer is responsible for return shipping costs.
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Confirmed defects: We cover return shipping and issue store credit for full amount, if applicable.
Store Credit
Store credit is issued once the returned item is received and inspected, typically within 3 days of delivery. Store credit is delivered via [email code / gift card / other] and does not expire, unless otherwise stated.
By placing an order, you acknowledge and agree to this Returns & Refunds Policy. Questions? Contact us at ghlayeriondesigns@yahoo.com before placing your order.
Please review all item descriptions before purchasing. Thank you for your understanding and cooperation. We strive to make your shopping experience with GHlayerion Designs enjoyable and hassle-free.
